Clayfield | Everton Hills | Manly West Call Us 0428 069 455
VIVA Studios FAQ2023-12-05T09:12:32+10:00

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Studio FAQ

Education FAQ

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VIVA Studios FAQ

ABSOLUTELY! We welcome and encourage everybody – all ages, genders, and fitness levels. If you are experiencing Pilates for the first time make sure to attend our Pilates Foundations Class (a prelude to our signature Total Reformation Class). As a beginner, when joining the Total Reformation Class start with the Level 1 option provided and focus on the muscle contractions & smaller movements. Our instructors are here to help you through class, offer modifications, and answer any questions you may have. If you have never been on a reformer before and are a little nervous, why not take advantage of our discounted intro-private session for just $65 – to schedule contact us at

Every journey starts with a single step. Your Pilates journey with us starts by downloading our app ‘VIVA Pilates Studios’ & creating a login! Here you’ll be able to book one of our introductory offers under ‘Buy’ Services option. If you’re new to Pilates make sure to start your journey with our Foundations Class! If you are a seasoned Pilates goer we recommend starting with a Total Reformation Class which provides Level 1, 2 and 3 options.

Our sessions are all about lengthening and strengthening your body and most importantly having FUN! Expect to leave our studio walking a little taller, feeling stronger, calmer and more connected!

Yes, please arrive 10 minutes early so one of our friendly instructors can greet and settle you into class.
For both hygiene and safety pilates grip- socks are compulsory. We have grip socks for sale at the studio for your convenience or can be purchased online here.  Wear clothing that you feel comfortable in 🙂 Workout pants and a singlet or t-shirt – ideally clothing that slightly hugs the body allows the instructor to help correct form and technique. Our members often bring a bottle of water and small towel.

Our studios open 15 minutes prior to class start. Either side of class times the studio is busy facilitating one-on-one sessions or small group sessions. Interested in 1-on-1 sessions? You can get started with 3 x 30 minute private sessions for just $167. Available to purchase via the app.

Bookings open 7 days in advance with all class bookings made via our app.

Yes, we definitely recommend doing this. We keep up to seven names on our waitlist as we do get cancellations often so it’s very likely you’ll get into your favorite class! You’ll receive an email and text message if a space becomes available and our clever booking system will automatically add you into the class. A ‘waitlist confirmation’ simply means to text back Y to confirm your spot or N if you cannot make it.

Please log into your account via our app and cancel online. Unfortunately, if you do not cancel within our ‘9 Hour Cancellation Window’ the session will be forfeited. If you don’t cancel your spot & do not show for the class you will be charged a ‘no-show’ fee of $25.00 so please make sure to cancel your spot to allow a fellow member a chance to join in!

80% of our classes are suitable for pregnancy. VIVA HIIT and Core are the only two classes on the timetable not suitable. We also offer specific pre & postnatal Pilates classes at 10.00am throughout the week and for expectant mummas wanting a comprehensive online option make sure to check out our 12 Week Bumpacise Program!

CLAYFIELD: Parking available directly in front of the studio located at 8/708 Sandgate Road

EVERTON HILLS: Ample parking available onsite in conjunction with Active Life Fitness located at 8 -28 Chinook Street

MANLY WEST: Plenty of parking available at the door at Wondall Village Shopping Centre located at 190 Radford Road.

At Clayfield & Manly West, there are no child care facilities provided however we do offer Pre & Postnatal Classes where bubs are welcome. Everton Hills has child care facilities available from Monday – Friday 8:30-11:30am and Saturday 8:00am – 11:00am at a cost of $1 per child per visit. No need to book, just an indemnity form to complete at the door.

You will start to feel a difference in your body after just one session. For optimal results, classes should be taken 2 – 4 times per week. Actual results will vary between participants,  depending on how often you are coming, what other exercise you are doing and what you are fuelling your body with day to day! We offer Nutrition Guidelines to further enhance your results. Additionally we offer specifically designed in-house programs and you can find all the information about the next program that we have running here.

Pilates is brilliant to isolate and strengthen the small muscle groups in the body. Don’t be afraid to let your muscles shake – it’s a good thing! It means muscle fatigue which will improve with your advancement in mastering the Pilates technique and as you build strength.

To ensure safe use of the facilities, participants need to be at least 13 years of age. If you are under 16, your parent or guardian will need to authorise your attendance by signing a waiver.

VIVA Education FAQ

Of course you can! The VIVA Pilates course is designed to start from the very beginning. The course is structured to ensure you leave with a full and complete knowledge of the correct postural alignment, abdominal recruitment, safety and communication cues and a deep knowledge of Pilates exercises. Whether the goal is to deepen your own knowledge and juice more from your individual Pilates practice or to explore exciting new opportunities as an instructor, the VIVA Pilates Teacher training will leave you feeling confident and ready to tackle all Pilates endeavours!

While Pilates experience is not essential, it is definitely recommended that you have attended a couple of Matwork classes so that you know what to expect from the Pilates Methodology. You can feel free to book a class at VIVA here.
Course Cost Inclusions:

* A Hard Copy of our Comprehensive Course Manual outlining
– The VIVA Method
– Postural Alignment and the Factors Affecting
– Foundations of Pilates and Correct Form and Alignment
– Safety and Communication
– Class Mapping, Structure and Cueing Guidelines
– Class Plans
– 120+ Pilates Exercise with Modifications, Progressions and Regressions
* Access to our Studios for your Post Course Observation and Practical Classes
* Access to our Studios for Teaching Practice Outside of Class Hours
* Potential for ongoing and cover classes at VIVA Studios

Yes, for health and safety purposes, course eligibility requires a minimum age of 18 years.
In order to be sent your certification, all course participants must do a minimum of 15 Observation Class and 15 Practical Classes. We are happy to support course participants through this process. We also encourage participants to attend classes at studio other then VIVA and this should be negotiated on a case by case basis by the participant.
The Practical Exam requires you to teach 1-2 exercises to other course participants. The Course Facilitator will be present during this time. You will be fully prepared for this over the 4 days of the course.
You will be given the exercises in advance of the practical exam and have the opportunity to prepare for the practical exam the evening before. There will opportunities to practice teach during the course and making the most of these opportunities and getting feedback from fellow participants and your course facilitator will be your best preparation.

VIVA PILATES MANLY WEST: On-site parking available

VIVA PILATES CLAYFIELD: On-site parking available

THE STATION, NAMBOUR: Parking available at rear of building with entrance to this carpark off Queen St

AKTIV LIVING, BLI BLI: On-site parking in Village Town Centre Carpark

ANTARA, TOOWOOMBA: Plenty of street parking in front of studio and behind studio

* Independent gyms, health clubs or pilates studios
* Operate from a private residence, local town hall or provide a mobile service
* Outdoors, Local Parks or Recreation Centres – applications with council may be required
* Gym chains such as Goodlife, Fitness First (also requires Certificate III in Fitness)

You have 24 months from your course end date to complete your post course requirements for certification. At the end of 24 months your course will have expired and you are required to re-enroll in the course in order to gain certification. 

If you need to make up hours due to illness ro change of circumstances during the course, it is strongly advised that make-up hours are done as soon as possible after they are missed. This allows students to cover the missed material prior to returning to the course. Please note that this is done in private review at the student’s expense at a cost of $75 per hour. Students have six months to make up any hours missed. If they exceed this timeline, the course is forfeited and the entire course must be retaken in order to receive certification.

Assessment re-sit fees of $150 (only applies after two attempts at any one assessment)

Yes! Your self mastery hours can be completed under the supervision of any Certified Pilates Instructor. 

The instructor being observed does not need to hold a VIVA Education qualification. We highly recommend viewing a wide range of instructors and also participating and observing classes at a studio that you would like to be employed at. This will give you a wide range of inspiration to draw on when curating your own signature instructing style. 

Attendance at the course itself is compulsory for certification and does not contribute to your self mastery hours. 

The self mastery hours are specifically designed so that you can apply knowledge gained while attending the course to help advance and perfect your instructing style. As such all self mastery hours must be completed post your attendance of the VIVA Education course. 


On the login page, click Forgot Password, enter the email associated with your account, and click Send Instructions. The instruction email will arrive in your inbox shortly. In the instruction email, click Reset Password and you will be directed to select a new password before being redirected to the catalog page.

Once signed into your account, you can change your password by clicking My Account or Dashboard from the top navigation menu. Select Password and update your password.

Once signed into your account, you can update your billing information by clicking My Account or Dashboard from the top navigation menu. Select Billing and update your billing information.

If you are not a member of VIVA and are subscribed to At-Home directly, once signed into your account, you can cancel your recurring subscription by clicking My Account or Dashboard from the top navigation menu. Select Billing and locate your subscription plan at the bottom of the page.  Click Change Plan and Cancel Membership. Your membership will be canceled and your access will be removed at the end of your current payment period. Please note

Many credit/debit cards have online purchase restrictions. If your card is being declined, please contact your credit card company to let them know the purchase you would like to make is valid. Also, certain credit/debit cards do not allow for recurring subscription billing, and therefore, may be denied.

Video playback depends on several factors. To improve your playback experience, make sure you have a fast, stable internet connection. We recommend using the most recent version of Chrome, Firefox, or Safari. You may experience playback issues with outdated devices and browsers.

Yes!  Both Chromecast and Airplay are compatible with our site.

To use Chromecast: Locate the Chromecast icon in the bottom right corner of the video you want to cast.  Click the icon and select the correct Chromecast from the pop-up in your browser.

To use AirPlay: Open the video on your apple device and click the AirPlay icon in the bottom left corner.

Yes. By connecting your laptop directly to your TV with an HDMI cable, you will be able to watch videos from our site on your TV.

Yes. Our website adapts to phone and tablet browsers so you can watch our content anywhere!

While we recommend using the latest version of Google Chrome, we also support Firefox and Safari browser released within the last five years.  You may experience playback issues when using an out of date browser or any version of Internet Explorer.


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